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Applying ATLAS.ti and Nesstar WebView to the LibQUAL+® Results at UBC Library: Getting Started

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Title: Applying ATLAS.ti and Nesstar WebView to the LibQUAL+® Results at UBC Library: Getting Started
Author: Friesen, Margaret
Subject Keywords Library Assessment;ATLAS.ti;Nesstar WebView;LibQUAL Survey;Assessment Tools
Issue Date: 2009
Publicly Available in cIRcle 2010-03-30
Publisher Association of Research Libraries
Citation: Proceedings of the 2008 Library Assessment Conference. Washington, DC: Association of Research Libraries, 2009. 449-455.
Abstract: We asked survey respondents: How can the UBC Library serve you better? Please tell us! The respondents replied: By making it easier to FIND resources, people, places, and help. The University of British Columbia (UBC) Library participated in the LibQUAL+® survey for the first time in January/February 2007. The preliminary quantitative data from ARL notebooks, including radar charts; LibQUAL+® Analytics-Institution Explorer; other worksheets and templates, etc.) were used and shared with over 200 library staff in open sessions. To get started with the qualitative analysis and to enhance the quantitative data, we used two analytical tools: ATLAS.ti and Nesstar WebView. We downloaded the “comments” from LibQUAL+® to ATLAS.ti and the SPSS files to Nesstar WebView. These tools enabled us to analyze the qualitative and quantitative data systematically, to expose and explore relationships between the qualitative and quantitative data, and to focus the results of the survey on specific user groups, places and services.
Affiliation: Library, UBC
URI: http://hdl.handle.net/2429/23040
Peer Review Status: Peer-Reviewed
Scholarly Level: Faculty

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