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Applying ATLAS.ti and Nesstar WebView to the LibQUAL+® Results at UBC Library: Getting Started Friesen, Margaret

Abstract

We asked survey respondents: How can the UBC Library serve you better? Please tell us! The respondents replied: By making it easier to FIND resources, people, places, and help. The University of British Columbia (UBC) Library participated in the LibQUAL+® survey for the first time in January/February 2007. The preliminary quantitative data from ARL notebooks, including radar charts; LibQUAL+® Analytics-Institution Explorer; other worksheets and templates, etc.) were used and shared with over 200 library staff in open sessions. To get started with the qualitative analysis and to enhance the quantitative data, we used two analytical tools: ATLAS.ti and Nesstar WebView. We downloaded the “comments” from LibQUAL+® to ATLAS.ti and the SPSS files to Nesstar WebView. These tools enabled us to analyze the qualitative and quantitative data systematically, to expose and explore relationships between the qualitative and quantitative data, and to focus the results of the survey on specific user groups, places and services.

Item Metadata

Title
Applying ATLAS.ti and Nesstar WebView to the LibQUAL+® Results at UBC Library: Getting Started
Creator
Friesen, Margaret
Publisher
Association of Research Libraries
Date Issued
2009
Description
We asked survey respondents: How can the UBC Library serve you better? Please tell us! The respondents replied: By making it easier to FIND resources, people, places, and help. The University of British Columbia (UBC) Library participated in the LibQUAL+® survey for the first time in January/February 2007. The preliminary quantitative data from ARL notebooks, including radar charts; LibQUAL+® Analytics-Institution Explorer; other worksheets and templates, etc.) were used and shared with over 200 library staff in open sessions. To get started with the qualitative analysis and to enhance the quantitative data, we used two analytical tools: ATLAS.ti and Nesstar WebView. We downloaded the “comments” from LibQUAL+® to ATLAS.ti and the SPSS files to Nesstar WebView. These tools enabled us to analyze the qualitative and quantitative data systematically, to expose and explore relationships between the qualitative and quantitative data, and to focus the results of the survey on specific user groups, places and services.
Subject
Library Assessment; ATLAS.ti; Nesstar WebView; LibQUAL Survey; Assessment Tools
Genre
Conference Paper
Type
Text
Language
eng
Date Available
2010-03-30
Provider
Vancouver : University of British Columbia Library
Rights
Attribution-NonCommercial-NoDerivs 3.0 Unported
DOI
10.14288/1.0077810
URI
http://hdl.handle.net/2429/23040
Affiliation
Library, UBC
Citation
Proceedings of the 2008 Library Assessment Conference. Washington, DC: Association of Research Libraries, 2009. 449-455.
Peer Review Status
Reviewed
Scholarly Level
Faculty
Copyright Holder
Margaret Friesen
Rights URI
http://creativecommons.org/licenses/by-nc-nd/3.0/
Aggregated Source Repository
DSpace

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Attribution-NonCommercial-NoDerivs 3.0 Unported