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TransLink bus exchanges and passenger experience: A Design Review Deby, Jeff

Abstract

The purpose of this study is to provide a preliminary assessment of the quality of TransLink bus exchanges from the perspective of customer experience. This document takes as a starting point that facility design plays an important role in customers satisfaction, and that poorly designed facilities discourage ridership and therefore revenue. Specifically, this report is intended to: Provide a preliminary assessment of the design quality of TransLink bus exchanges from the perspective of passenger experience Recommend guidelines for the design of new or renovated bus exchanges in response to the design issues identified in the study Off er a methodology for how bus exchange sites can be prioritized for amenity upgrades.

Item Metadata

Title
TransLink bus exchanges and passenger experience: A Design Review
Creator
Deby, Jeff
Date Issued
2009-02
Description
The purpose of this study is to provide a preliminary assessment of the quality of TransLink bus exchanges from the perspective of customer experience. This document takes as a starting point that facility design plays an important role in customers satisfaction, and that poorly designed facilities discourage ridership and therefore revenue. Specifically, this report is intended to: Provide a preliminary assessment of the design quality of TransLink bus exchanges from the perspective of passenger experience Recommend guidelines for the design of new or renovated bus exchanges in response to the design issues identified in the study Off er a methodology for how bus exchange sites can be prioritized for amenity upgrades.
Genre
Graduating Project
Type
Text
Language
eng
Series
University of British Columbia. SCARP Graduating Projects
Date Available
2016-01-29
Provider
Vancouver : University of British Columbia Library
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
DOI
10.14288/1.0107193
URI
http://hdl.handle.net/2429/24462
Affiliation
Applied Science, Faculty of; Community and Regional Planning (SCARP), School of
Peer Review Status
Unreviewed
Scholarly Level
Graduate
Rights URI
http://creativecommons.org/licenses/by-nc-nd/4.0/
Aggregated Source Repository
DSpace

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Attribution-NonCommercial-NoDerivatives 4.0 International