Go to  Advanced Search

Matching expectations: When culture wreaks havoc with global software development

Show full item record

Files in this item

Files Size Format Description   View
Hsieh2008Culture.pdf 372.2Kb Adobe Portable Document Format   View/Open
 
Title: Matching expectations: When culture wreaks havoc with global software development
Author: Hsieh, Yvonne; Kruchten, Philippe; MacGregor, Eve
Subject Keywords Software development, culture
Issue Date: 2008-02
Publicly Available in cIRcle 2010-10-27
Abstract: In this research, we examine how intercultural factors affect—positively or negatively—the outcomes of software development practices. In the past decade, the North American and Western European IT industries have observed a rapid increase in the number of companies either outsourcing software projects for development abroad or starting their own development centers in remote locations. In spite of great promises and anticipation, many global software development projects fail. After failures, one party is quick to blame the other’s perceived lack of diligence, commitment, or ability; or to blame technology. But we observed that projects often fail because of subtle intercultural issues that impact the effectiveness of coordination in the distributed team. To explore this matter, we examine the concept of culture and the potential impact of intercultural dynamics on global software development projects. There has been little analytical research done in this area and the effect of intercultural factors has, thus far, been assessed based on anecdotal accounts by project managers. Our research combines the grounded theory and case study research, starting with a collection of critical incidents in global projects. We present a descriptive conceptual framework, for coordination between individuals and teams, that has emerged from our data and use it to analyze and explain some of our findings.
Affiliation: Electrical and Computer Engineering, Dept of
URI: http://hdl.handle.net/2429/29574
Peer Review Status: Unreviewed
Scholarly Level: Graduate

This item appears in the following Collection(s)

Show full item record

All items in cIRcle are protected by copyright, with all rights reserved.

Attribution-NonCommercial 2.5 Canada Except where otherwise noted, this item's license is described as Attribution-NonCommercial 2.5 Canada

UBC Library
1961 East Mall
Vancouver, B.C.
Canada V6T 1Z1
Tel: 604-822-6375
Fax: 604-822-3893