- Library Home /
- Search Collections /
- Open Collections /
- Browse Collections /
- UBC Theses and Dissertations /
- Knowledge and skill requirements in clerical work
Open Collections
UBC Theses and Dissertations
UBC Theses and Dissertations
Knowledge and skill requirements in clerical work Hamilton, Gillian
Abstract
The focus of the thesis is on a comparison of management job descriptions with accounts of knowledge and skill requirements in clerical work, using a set of eleven dimensions. Three jobs occupied by women are investigated. The organizations vary from a small, private-interest office to a large public bureaucracy. Case one is an administrative clerk from a trade association. The second case is a clerk-stenographer from a planning department of a municipality. The final case is an accounts payable clerk from a linen supply company. Data for analysis come from interview and observation records. The emphasis of the investigation is on the ingenuity with which these employees carry out their work. It was found that the clerks require more skills than are officially recognized. In all cases management underestimated the skills required, and the contribution the women make to the organization. Official job descriptions are a product of rationalistic practices, and yet it is argued that they are also expressions of patriarchal ideology.
Item Metadata
Title |
Knowledge and skill requirements in clerical work
|
Creator | |
Publisher |
University of British Columbia
|
Date Issued |
1990
|
Description |
The focus of the thesis is on a comparison of management job descriptions with accounts of knowledge and skill requirements in clerical work, using a set of eleven dimensions. Three jobs occupied by women are investigated. The organizations vary from a small, private-interest office to a large public bureaucracy. Case one is an administrative clerk from a trade association. The second case is a clerk-stenographer from a planning department of a municipality. The final case is an accounts payable clerk from a linen supply company. Data for analysis come from interview and observation records. The emphasis of the investigation is on the ingenuity with which these employees carry out their work. It was found that the clerks require more skills than are officially recognized. In all cases management underestimated the skills required, and the contribution the women make to the organization. Official job descriptions are a product of rationalistic practices, and yet it is argued that they are also expressions of patriarchal ideology.
|
Genre | |
Type | |
Language |
eng
|
Date Available |
2010-11-03
|
Provider |
Vancouver : University of British Columbia Library
|
Rights |
For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use.
|
DOI |
10.14288/1.0098419
|
URI | |
Degree | |
Program | |
Affiliation | |
Degree Grantor |
University of British Columbia
|
Campus | |
Scholarly Level |
Graduate
|
Aggregated Source Repository |
DSpace
|
Item Media
Item Citations and Data
Rights
For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use.