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UBC Theses and Dissertations
The paradox of going that extra mile : how Organizational Citizenship Behavior relates to work engagement Lau, Colleen Chung Yin
Abstract
Organizational Citizenship Behavior (OCB) has been defined as employee behavior that is discretionary, not explicitly recognized by the formal reward system, yet contributes to the effective functioning of the organization (Organ, 1988). Although OCB contributes to positive outcomes at the organizational and team levels of analysis (Podsakoff, MacKenzie, Paine, & Bachrach, 2000), the results are mixed at the individual level (Podsakoff et al., 2000; Bolino, Turnley, Gilstrap, & Suazo, 2010). Also, a debate exists concerning whether discretion is an essential part of its definition. The present research examines whether perceived choice (i.e. role discretion) is a condition that influences the association between OCB and work engagement. Theoretical, research and practical implications are discussed.
Item Metadata
Title |
The paradox of going that extra mile : how Organizational Citizenship Behavior relates to work engagement
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Creator | |
Publisher |
University of British Columbia
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Date Issued |
2013
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Description |
Organizational Citizenship Behavior (OCB) has been defined as employee behavior that is discretionary, not explicitly recognized by the formal reward system, yet contributes to the effective functioning of the organization (Organ, 1988). Although OCB contributes to positive outcomes at the organizational and team levels of analysis (Podsakoff, MacKenzie, Paine, & Bachrach, 2000), the results are mixed at the individual level (Podsakoff et al., 2000; Bolino, Turnley, Gilstrap, & Suazo, 2010). Also, a debate exists concerning whether discretion is an essential part of its definition. The present research examines whether perceived choice (i.e. role discretion) is a condition that influences the association between OCB and work engagement. Theoretical, research and practical implications are discussed.
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Genre | |
Type | |
Language |
eng
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Date Available |
2013-09-03
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Provider |
Vancouver : University of British Columbia Library
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Rights |
Attribution 2.5 Canada
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DOI |
10.14288/1.0074223
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URI | |
Degree | |
Program | |
Affiliation | |
Degree Grantor |
University of British Columbia
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Graduation Date |
2013-11
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Campus | |
Scholarly Level |
Graduate
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Rights URI | |
Aggregated Source Repository |
DSpace
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Item Media
Item Citations and Data
Rights
Attribution 2.5 Canada