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In pursuit of quality : opportunities to improve patient experiences in British Columbian emergency departments Watson, Diane E. (Diane Elizabeth), 1963-; Peterson, Sandra; Black, Charlyn, 1954-
Abstract
"This report shares new insights about patient views on the care they received in BC emergency departments in 2007. The study is the first in BC to look beyond patient ratings of their emergency room care in order to understand what can be done to make that care better. It takes a close look at factors that drive patient ratings of quality – and specifically those that underlie their reports of positive experiences – in order to identify what health care professionals do well and should continue to do. The report also takes a close look at the minority of patients who report negative experiences, to provide perspective about what providers can do to prevent similar experiences in the future. Factors such as staff courtesy, team work, comprehensive care and availability of nurses, appear to be more important than do wait times in influencing patient ratings." -CHSPR website
Item Metadata
Title |
In pursuit of quality : opportunities to improve patient experiences in British Columbian emergency departments
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Creator | |
Contributor | |
Publisher |
Centre for Health Services and Policy Research (CHSPR)
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Date Issued |
2009-01
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Description |
"This report shares new insights about patient views on the care they received in BC emergency departments in 2007. The study is the first in BC to look beyond patient ratings of their emergency room care in order to understand what can be done to make that care better. It takes a close look at factors that drive patient ratings of quality – and specifically those that underlie their reports of positive experiences – in order to identify what health care professionals do well and should continue to do. The report also takes a close look at the minority of patients who report negative experiences, to provide perspective about what providers can do to prevent similar experiences in the future. Factors such as staff courtesy, team work, comprehensive care and availability of nurses, appear to be more important than do wait times in influencing patient ratings." -CHSPR website
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Subject |
Hospitals -- Emergency services -- British Columbia; Emergency medical services -- British Columbia; Patient satisfaction -- British Columbia; Hospital care -- British Columbia; Health services accessibility -- British Columbia; Emergency Medical Services -- British Columbia; Emergency Service, Hospital -- British Columbia; Patient Satisfaction -- British Columbia; Quality of Health Care -- British Columbia; Health Services Accessibility -- British Columbia
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Geographic Location | |
Genre | |
Type | |
Language |
eng
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Date Available |
2014-08-29
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Provider |
Vancouver : University of British Columbia Library
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Rights |
Attribution-NonCommercial-NoDerivs 2.5 Canada
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DOI |
10.14288/1.0048321
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URI | |
Affiliation | |
Peer Review Status |
Unreviewed
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Scholarly Level |
Faculty; Researcher
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Rights URI | |
Aggregated Source Repository |
DSpace
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Item Media
Item Citations and Data
Rights
Attribution-NonCommercial-NoDerivs 2.5 Canada