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Stress in the hospital setting and the use of critical incident stress debriefing

University of British Columbia

Unaddressed worker stress among hospital based professionals represents a serious threat to quality health care. Such costly outcomes as increased absenteeism, job turnover and substandard or failed client interventions are only a few of the possible serious consequences. In spite of this threat, minimal attention has been given to developing and implementing comprehensive stress management programs in this setting. Stress management strategies that do exist tend to be short term and focused on high profile incidents and individual coping. Cumulative stress and systemic contributors to stress are given little attention. The purpose of this study was to determine stress levels and related factors among hospital professionals and to explore their experience of Critical Incident Stress Debriefing (CISD) as a stress management strategy. Three issues emerged from the data that represented gaps in the literature with regards to worker stress in the hospital setting. These issues involved gender, cumulative stress and worker empowerment.

Thesis/Dissertation

application/pdf

2009-05-26

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http://hdl.handle.net/2429/8216

Social Work

University of British Columbia

UBCV

DSpace