Go to  Advanced Search

The adoption of internet banking : a model of decision factors

Show full item record

Files in this item

Files Size Format Description   View
ubc_1999-0473.pdf 4.091Mb Adobe Portable Document Format   View/Open
Title: The adoption of internet banking : a model of decision factors
Author: Chan, Stan
Degree Master of Science - MSc
Program Business Administration
Copyright Date: 1999
Abstract: This paper tests a model of Internet banking adoption, giving insight into issues that banks consider when adopting the Internet as a delivery channel. It also reveals how a bank's perception of these issues is related to the intent to adopt. The study has two parts. The qualitative study involved literature review and interviews with bank executives, leading to the identification of several potential decision factors and the formation of a tentative adoption model. The quantitative research validated the proposed model by conducting a comprehensive survey targeted at senior bank executives in North America. The result has shown that the adoption decision was mainly determined by various issues such as strategic motivation, the perceived value of Internet banking, customer demand, environmental influences, and operational context. However, only a few of them are able to discriminate the level of adoption intent among banks. Keywords: Adoption of IT, Internet Banking, Decision Model, Empirical Study, Literature Review, Theory of Planned Behavior, Factor Analysis, Discriminant Analysis.
URI: http://hdl.handle.net/2429/9406
Series/Report no. UBC Retrospective Theses Digitization Project [http://www.library.ubc.ca/archives/retro_theses/]
Scholarly Level: Graduate

This item appears in the following Collection(s)

Show full item record

All items in cIRcle are protected by copyright, with all rights reserved.

UBC Library
1961 East Mall
Vancouver, B.C.
Canada V6T 1Z1
Tel: 604-822-6375
Fax: 604-822-3893