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The adoption of internet banking : a model of decision factors

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dc.contributor.author Chan, Stan
dc.date.accessioned 2009-06-17T20:09:32Z
dc.date.available 2009-06-17T20:09:32Z
dc.date.copyright 1999 en
dc.date.issued 2009-06-17T20:09:32Z
dc.identifier.uri http://hdl.handle.net/2429/9406
dc.description.abstract This paper tests a model of Internet banking adoption, giving insight into issues that banks consider when adopting the Internet as a delivery channel. It also reveals how a bank's perception of these issues is related to the intent to adopt. The study has two parts. The qualitative study involved literature review and interviews with bank executives, leading to the identification of several potential decision factors and the formation of a tentative adoption model. The quantitative research validated the proposed model by conducting a comprehensive survey targeted at senior bank executives in North America. The result has shown that the adoption decision was mainly determined by various issues such as strategic motivation, the perceived value of Internet banking, customer demand, environmental influences, and operational context. However, only a few of them are able to discriminate the level of adoption intent among banks. Keywords: Adoption of IT, Internet Banking, Decision Model, Empirical Study, Literature Review, Theory of Planned Behavior, Factor Analysis, Discriminant Analysis. en
dc.format.extent 4091787 bytes
dc.format.mimetype application/pdf
dc.language.iso eng en
dc.relation.ispartofseries UBC Retrospective Theses Digitization Project [http://www.library.ubc.ca/archives/retro_theses/]
dc.title The adoption of internet banking : a model of decision factors en
dc.type Electronic Thesis or Dissertation
dc.degree.name Master of Science - MSc en
dc.degree.discipline Business Administration en
dc.degree.grantor University of British Columbia
dc.date.graduation 1999-11 en
dc.degree.campus UBCV en


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