Go to  Advanced Search

The adoption of internet banking : a model of decision factors

Show simple item record

dc.contributor.author Chan, Stan
dc.date.accessioned 2009-06-17T20:09:32Z
dc.date.available 2009-06-17T20:09:32Z
dc.date.copyright 1999 en
dc.date.issued 2009-06-17T20:09:32Z
dc.identifier.uri http://hdl.handle.net/2429/9406
dc.description.abstract This paper tests a model of Internet banking adoption, giving insight into issues that banks consider when adopting the Internet as a delivery channel. It also reveals how a bank's perception of these issues is related to the intent to adopt. The study has two parts. The qualitative study involved literature review and interviews with bank executives, leading to the identification of several potential decision factors and the formation of a tentative adoption model. The quantitative research validated the proposed model by conducting a comprehensive survey targeted at senior bank executives in North America. The result has shown that the adoption decision was mainly determined by various issues such as strategic motivation, the perceived value of Internet banking, customer demand, environmental influences, and operational context. However, only a few of them are able to discriminate the level of adoption intent among banks. Keywords: Adoption of IT, Internet Banking, Decision Model, Empirical Study, Literature Review, Theory of Planned Behavior, Factor Analysis, Discriminant Analysis. en
dc.format.extent 4091787 bytes
dc.format.mimetype application/pdf
dc.language.iso eng en
dc.relation.ispartof Retrospective Theses and Dissertations, 1919-2007 en
dc.relation.ispartofseries UBC Retrospective Theses Digitization Project [http://www.library.ubc.ca/archives/retro_theses/]
dc.title The adoption of internet banking : a model of decision factors en
dc.type Text
dc.degree.name Master of Science - MSc en
dc.degree.discipline Business Administration en
dc.degree.grantor University of British Columbia
dc.date.graduation 1999-11 en
dc.type.text Thesis/Dissertation en
dc.description.affiliation Business, Sauder School of en
dc.degree.campus UBCV en
dc.description.scholarlevel Graduate en

Files in this item

Files Size Format Description   View
ubc_1999-0473.pdf 4.091Mb Adobe Portable Document Format   View/Open

This item appears in the following Collection(s)

Show simple item record

UBC Library
1961 East Mall
Vancouver, B.C.
Canada V6T 1Z1
Tel: 604-822-6375
Fax: 604-822-3893