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Online catalogue research and the verbal protocol method

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dc.contributor.author Morrison, Heather
dc.date.accessioned 2008-06-26T23:29:59Z
dc.date.available 2008-06-26T23:29:59Z
dc.date.issued 1999
dc.identifier.citation Library hi tech 17 (2), 197-206. en
dc.identifier.uri http://hdl.handle.net/2429/957
dc.description.abstract The verbal protocol method is used extensively in computer usability studies. This study was designed to test the feasibility of using the verbal protocol method as a means of conducting field research on the online catalogue. Ten undergraduate students conducted their own research on DRA’s Infogate. As they searched, they talked aloud about what keys they were pressing, what was happening on the screen, and their reactions. Transcripts of sessions were analyzed. A total of 65 different problems or comments were noted during search sessions, with 11 problems or comments noted in three or more sessions. This supports the hypothesis that the verbal protocol method is a valuable means of identifying common problems for users. It is suggested that the verbal protocol method offers great potential as a research tool in librarianship, for example in the area of interface design. en
dc.format.extent 95805 bytes
dc.format.mimetype application/pdf
dc.language.iso eng en
dc.publisher MCB University Press en
dc.subject Usability testing en
dc.subject Online library catalogues en
dc.subject Interface design en
dc.subject Verbal protocol method en
dc.title Online catalogue research and the verbal protocol method en
dc.type text en
dc.type.text article en
dc.description.affiliation Library, Archival and Information Studies (SLAIS), School of en
dc.description.reviewstatus en


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